You should expect to receive your orders within five (5) to ten (10) working days upon payment verification depending on the volume of orders received.
If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.
We can provide no guarantee delivery time because this is not local delivery, but international with custom clearance in your country in many cases.
How can I protect myself from late deliveries?
Always check the seller's On-time Delivery guarantee time and make sure your desired delivery date falls within this time-frame.
What can I do if my order doesn't arrive within the seller's guaranteed delivery time?
You can submit refund requests up to 11 days after your order has been completed. Please note that you can only open one dispute per order.
Returns & Refund:
We cannot take opened containers back, it’s unsanitary. However, if you haven’t opened the container and would like a refund, please send it back to us.
The items I received were not as described by the seller. What can I do?
Any product delivered to you that fails to match the seller’s description is eligible for a refund. You can also work out a solution that is agreeable to both you and the seller.
What if I am simply unhappy with my purchase?
Can I get a refund, even if there is nothing wrong with the product?
Yes, any product that is covered by Domestic Returns can be returned domestically, as long as it is unused and in perfect condition. No questions asked.
Get a full refund if you received a counterfeit product
How can I ensure the products I purchase are genuine?
You can find many sellers who offer Guaranteed Genuine products.
What other protections can I get for products that are not genuine?
All Guaranteed Genuine products have been verified. Should you still receive a counterfeit product, you will get a full refund (shipping costs included).
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable):
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Send us an email at email@example.com and send your item to: 797 Donmills Rd. Toronto Ontario, Canada M3C1V1.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.